Refund policy

At Flick, we take pride in crafting hand-poured candles and gypsum creations with care. Your satisfaction is very important to us.

1. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of receiving your items at +96176450051 with:

• A photo of the damaged or defective product

We will replace or refund the item once the issue is verified.

2. Handmade Variations

Please note that each product is handmade, so slight variations in color, texture, or finish may occur. These differences are not considered defects.

3. Change of Mind

As all our products are hand-poured or custom-made after ordering, we cannot accept returns for change of mind. Please make sure to check the product details before purchase.

4. Refund Process

Once a refund is approved:

• Refunds are issued to the original payment method

• Processing time may take 5–10 business days
  

5. Contact Us

For any questions regarding refunds or returns, reach out to us at:
Email: info@byflick.com
Phone: +96176450051